Effective communication between PHLY associates (Marketing, Underwriting, Claims, and Risk Management Services), the policyholder, and the producer is the key ingredient to the development and implementation of servicing a large account.
Through proper initiation, selling, coordination, analysis, monitoring, and measuring, PHLY is the superior market for large nice accounts.
- PHLY's involvement in the prospective stage allows us to fully evaluate exposures, controls, and management practices. For current customers, our service plan increases our presence and improves customer loyalty.
- We offer enhanced customized service in addition to full availability of our risk management resources. In addition, we hold annual stewardship meetings prior to renewal.
- Our proprietary loss trend analysis capabilities allow us to identify risks and improve loss ratio performance.
- Our technology provides easy access to loss control information, external resources, e-flyers, training, and more.
Benchmarking
PHLY's benchmarked approach allows us to quantify loss control. Standards of performance are established, including results standards activity standards:
- Results Standards- Results are based on benchmarked historical loss data for each business insurance line of coverage. PHLY focuses on achieving agreed-upon loss reduction goals with the insured. In the case that the client has exceptional loss experience, PHLY will focus on activity standards which include "interest-sustaining activities" and program reviews as a partnership to help maintain the experience.
- Activity Standards- Activity standards are measured by completion of agreed-upon specific location surveys, training courses, and program support materials.
