Producers & Brokers

Effective communication between PHLY associates, the policyholder, and the producer is the key ingredient to the development and implementation of servicing a large account.

Large Account Service Capabilities

Effective communication between PHLY associates (Marketing, Underwriting, Claims, and Risk Management Services), the policyholder, and the producer is the key ingredient to the development and implementation of servicing a large account.

Through proper initiation, selling, coordination, analysis, monitoring, and measuring, PHLY is the superior market for large nice accounts.

  • PHLY's involvement in the prospective stage allows us to fully evaluate exposures, controls, and management practices. For current customers, our service plan increases our presence and improves customer loyalty.
  • We offer enhanced customized service in addition to full availability of our risk management resources. In addition, we hold annual stewardship meetings prior to renewal.
  • Our proprietary loss trend analysis capabilities allow us to identify risks and improve loss ratio performance.
  • Our technology provides easy access to loss control information, external resources, e-flyers, training, and more.

Benchmarking

PHLY's benchmarked approach allows us to quantify loss control. Standards of performance are established, including results standards activity standards:

  • Results Standards- Results are based on benchmarked historical loss data for each business insurance line of coverage. PHLY focuses on achieving agreed-upon loss reduction goals with the insured. In the case that the client has exceptional loss experience, PHLY will focus on activity standards which include "interest-sustaining activities" and program reviews as a partnership to help maintain the experience.
  • Activity Standards- Activity standards are measured by completion of agreed-upon specific location surveys, training courses, and program support materials.

Responding to Risk Management Recommendations

The PHLY Risk Management Services department has streamlined the recommendation response process by offering our policyholders and agents a new and exciting way to respond to our recommendation letters online, via our website.

In order to take advantage of this exciting new feature, you must be a registered user of our website.

Loss Trend Analysis and Risk Management Information System

PHLY's Loss Trend Analysis and Risk Management Information System provides the ability to:

  • Analyze claims data through a Windows-based software system
  • Utilize claims data from any time period
  • Provide extensive loss trending data analysis by line of coverage, loss frequency, loss severity, cause of loss, location, reporting time, reporting day, etc.
  • Chart and graph loss trend data and import into a PowerPoint presentation
  • Benchmark a risk's loss data against loss data for that product

E-Flyers

As a registered user to our website, you are eligible to receive our Risk Management Services E-Flyers. These e-flyers are bulletins sent out periodically containing information on specific risks facing our insureds. Below is a sampling of some archived e-flyers:

SMARTERNOW

Philadelphia Insurance Companies (PHLY) is pleased to offer SMARTER NOW! online trainings for your business at no additional charge. PHLY customers can take advantage of this complimentary and customized learning management system (LMS). This distinctive service is designed to complement your existing risk management efforts and further protect your organization. PHLY's SMARTER NOW! LMS makes learning and training management both effective and efficient.

Please note: Your organization must appoint a Client Administrator who will be responsible to learn how the site operates and to manage your PHLY sponsored SMARTER NOW! learning management system (LMS). Access to courses is dependent upon the line(s) of coverage provided by PHLY.

SMARTER NOW! COURSE REGISTRATION

SMARTER NOW! features:

  • Run your own training site and reports
  • Assign training courses to staff or volunteers
  • Interactive modules
  • Engaging video and training animation
  • User-friendly navigation
  • Quick and easy assignment and administrator oversight of training modules
  • Clear and practical management reports

Available trainings include (dependent on coverage):

  • Defensive & Distracted Drivers Training
  • Slips, Trips, and Falls
  • Sexual Harassment Prevention
  • Fire Prevention and Protection
  • Blood borne Pathogens;
  • Aquatics - Shallow Water Blackout, Disappearing Dummies, 5 minute scanning strategies
  • Home Healthcare Patient Training
  • Home Health Abuse Prevention Training
  • Many more features and functions
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