Quantcast
Skip to Main Content.

PHLY.COM Help and FAQ

ABOUT PHLY header image

If you have specific questions regarding hardware, browsers/versions, or other requirements, please read our FAQs listed below.

If you prefer personalized service, feel free to contact us, Monday through Friday from 8:30 AM - 8:00 PM ET.

How do I get started using PHLY.com?

To create an account, simply fill out the online registration form. If the information you enter matches our records your account will be automatically activated with the Username and Password of your choice.

MyPHLY Training Guides

Insureds - Access the MYPHLY Insured Training Guide (Adobe PDF)

Producers/Agents - Access the MYPHLY Agent Training Guide (Adobe PDF)

How do I reset my password?

PHLY.com allows self password maintenance. Just click the Forgot my password link on the Log In page and submit your User ID and e-mail address that is listed on your account. A temporary password will be sent if the information provided matches our records. If the e-mail account if no longer in use, please contact our Customer Support Team at 877.438.7459 for assistance.

How do I pay my bills online?

Philadelphia Insurance Companies offers a free of charge service to pay your bills online. Our Online Bill Pay service accepts electronic checks (a debit from your checking or savings account) as a method of payment.

To pay your bills online, log in with your User ID & Password and click on "Online Bill Pay" located in the left-hand navigation menu.

* Please allow 2 to 3 business days for your payment to post to your account.

Don't have a User ID? Create an account to enjoy the various services that PHLY.com has to offer.

Why don't all of my policies appear when I attempt inquiries?

Generally, when certain policies do not appear under your User ID , it means that it may not be tied to all the producer codes that are assigned to your agency. Please contact our Customer Support Team at 877.438.7459 for assistance.

I can't submit the Report a Claim form. What do I do now?

You may report a claim online or call the Claims Department at 800.765.9749. Having trouble submitting the online form? Please view our Troubleshooting Guide.

Reporting a Surety Claim? E-mail suretyclaims@phly.com or contact a Claims Assistant.

Do you have any browser requirements?

For the best viewing experience, we recommend using the latest version of Microsoft Internet Explorer, Firefox, Chrome, or Safari.

If you are using a newer version of Internet Explorer, you may have to utilize the Compatibility button in order for the site to be fully functional. (The Compatibility button looks like a piece of paper torn in two. It is located next to the address bar. You may have to right click the menu bar and enable this button or go to the desktop version for IE 10 users)

Why can't I save the PDF Applications?

The PDF forms were created with new technology from Acrobat. Thus to be able to save any of the Philadelphia Insurance Companies applications you must have Acrobat Reader 7 or Higher. It can be downloaded free from Adobe. Get Acrobat Reader.

How do I Enable Cookies?

To enable cookies, follow the instructions below for the browser you are using:

Microsoft Internet Explorer 7.0 and Up

Select "Internet Options" from the Tools menu.

Click on the "Privacy" tab.

Under "Settings", slide the bar down to "Medium".

Click "OK".

Firefox 4.0 and Up

Select "Options" from the Tools menu.

Click on the "Privacy" tab.

In the "Firefox will:" selection box, please make sure to select "Remember history".

Click "OK".

Chrome

Select "Settings" from the Main menu.

Click on "Show advanced settings".

Under "Privacy", select "Content" settings.

Click "Done".

Safari

Select "Preferences" from the main menu.

Click the "Security" icon.

Under "Accept Cookies" selection box, select "Only from sites you navigate to".

Click "OK".

How do I turn off my Pop-up Blocker?

To turn off your Pop-up Blocker, follow the instructions below for the browser you are using:

Microsoft Internet Explorer

Select "Internet Options" from the Tools menu.

Click on "Privacy".

To disable popups on ALL sites:

Uncheck the "Turn on Pop-up Blocker" box.

To disable popups on ONE site:

Click on "Settings".

Enter the URL of the site for which you would like to allow popups.

Click "Add" and close window.

Click "Ok".

Firefox

Select "Options" from the Tools menu.

Click on "Content" and uncheck "Block pop-up windows" under Pop-ups.

Chrome

At the end of the address bar, click the pop-up blocker icon chrome pop-up blocked.

Click the link for the pop-up window you'd like to see.

To always see pop-ups for the site, select "Always show pop-ups from [site]".

Safari

Select the settings gear in the upper-right corner.

"Block Pop-up Windows" should be checked.

To disable click on "Block Pop-up Windows" to remove check-mark.

Is the information that I submit on the website secure?

Web forms on PHLY.com transmit data via a secure encrypted SSL connection between your web browser and our secure servers. We use a domain-specific SSL cryptographic certificate provided by PHLY's certificate authority, Entrust. You can tell if a web data submission form is secure by looking for "https://" in the URL bar of your browser. Or your web browser may also display a "lock" image either in the URL bar or the bottom right corner of the browser. Both of these indicate that secure hypertext transfer protocol is being used for communications on that page and that your data is protected when you submit it in the form.

Facebook Thumbnail image