Claim Center

We provide resources to help stop a claim before it happens and make reporting a claim easy.

Report a Claim Claim Status

Claim Center

We provide resources to help stop a claim before it happens and make reporting a claim easy.

Report a Claim Claim Status

There is good reason to report all losses timely

The faster Philadelphia Insurance Companies receives your new notice of loss, the quicker we can assist in managing the necessary claim recovery services, to expedite the claim settlement process. Prompt notification on your part, which triggers a prompt response from us, works to reduce the expenses associated with most auto, property, and third party liability claims.

A delay of just a few days, for instance, can increase costs by as much as 50 percent over a loss reported shortly after it occurs. A prompt report of loss can result in a reduction of downtime for damaged automobiles, office equipment, or other essential property. Also, injured and non-injured claimants may receive the timely instruction and attention they require, to reduce the emotional and/or financial impact of an unfortunate accident.

When your loss is reported, we immediately assign a file number for your future referencing needs. If notification is not verbally reported, you will be contacted within 24 hours to confirm receipt of, file number, and the name of your servicing representative. You will be contacted within one business day by your claims servicing representative.

PHLY Claims

Philadelphia Insurance Companies

Attention: Claims Department

One Bala Plaza, Suite 100

Bala Cynwyd, PA 19004-0950

Phone: 1.800.765.9749 (Mon-Fri 8:30am - 8pm ET)

Fax: 1.800.685.9238

Email: Claimsreport@phly.com

After Hours claims (24*7)

Phone: 1.800.765.9749 #3

Report a Claim

When Reporting a notice of loss,Please provide as much details as available

Surety Claims

Follow instructions here or email SuretyClaims@phly.com

Auto Glass Claim - HSG

Strategic Claim (formerly known as Harmon/HSG) is Philadelphia Insurance Companies' nationwide provider for auto glass claim reporting and processing. When chips happen, save the hassle. Don't let a broken windshield ruin your day and night.

Phone: 877.443.9893

Restoration Contractors

PHLY has a comprehensive list of regional and national Emergency Mitigation Service contractors for your reference when water damage and associated repairs are required. It is not mandatory that PHLY policyholders choose a vendor from this list.

FIND CONTRACTORS

Fuel Spill/Pollution

The Spill Center is Philadelphia Insurance Companies nationwide provider for fuel spills and pollution release claims.

Phone: 877.683.2159
Email: phly@spillcenter.com
Show All  
Hide All  
Auto Glass Claim - HSG

Strategic Claim (formerly known as Harmon/HSG) is Philadelphia Insurance Companies' nationwide provider for auto glass claim reporting and processing. When chips happen, save the hassle. Don't let a broken windshield ruin your day and night.

Phone: 877.443.9893

Restoration Contractors

PHLY has a comprehensive list of regional and national Emergency Mitigation Service contractors for your reference when water damage and associated repairs are required. It is not mandatory that PHLY policyholders choose a vendor from this list.

FIND CONTRACTORS

Fuel Spill/Pollution

The Spill Center is Philadelphia Insurance Companies nationwide provider for fuel spills and pollution release claims.

Phone: 877.683.2159
Email: phly@spillcenter.com

Fraud Language

The claims department is the policyholder (post-loss) loss management division of the company. We have made it our business to train and employ a multi-disciplined staff of professionals who perform specialized claim administration functions for each of the company's commercial property and casualty niche industries.

Our experienced staff of loss management professionals are assigned to Individual, Niche Industry, Dedicated Claim Units. Each of these Units receive supervisory direction and Niche Industry News/Legislation/Product Development updates from the Unit Director. Staff within the dedicated Claim Units meet regularly to communicate findings of change within their assigned specialty.

Beyond our responsibility to manage claims in accordance with applicable State Laws and Statutes, we will endeavor to promptly resolve claims and aggressively resist those without merit. We hope to create a more positive loss experience for our policyholders when the unfortunate and often untimely event of a loss occurs, to ensure our reputation of quality.

Online Claim Notification Disclaimer

Submitting your loss notification online does not verify the loss is covered under your Philadelphia Insurance Companies' policy. Our claim team will review your policy and coverages to determine whether or not you have the coverage necessary to process your notification.

State-by-State Notices

The following states require us to provide you with specific information concerning the submission of fraudulent claims. To review this information, please click on the state in which you reside.

Show All  
Hide All  

State-by-State Notices

ANY PERSON WHO KNOWINGLY AND WITH INTENT TO DEFRAUD ANY INSURANCE COMPANY OR OTHER PERSON FILES AN APPLICATION FOR INSURANCE CONTAINING ANY MATERIALLY FALSE INFORMATION OR CONCEALS, FOR THE PURPOSE OF MISLEADING, INFORMATION CONCERNING ANY FACT MATERIAL THERETO COMMITS A FRAUDULENT INSURANCE ACT, WHICH IS A CRIME AND SUBJECTS THAT PERSON TO CRIMINAL AND CIVIL PENALTIES (IN OREGON, THE AFOREMENTIONED ACTIONS MAY CONSTITUTE A FRAUDULENT INSURANCE ACT WHICH MAY BE A CRIME AND MAY SUBJECT THE PERSON TO PENALTIES). (IN NEW YORK, THE CIVIL PENALTY IS NOT TO EXCEED FIVE THOUSAND DOLLARS ($5,000) AND THE STATED VALUE OF THE CLAIM FOR EACH SUCH VIOLATION). (NOT APPLICABLE IN AL, AR, AZ, CO, DC, FL, KS, LA, ME, MD, MN, NM, OK, RI, TN, VA, VT, WA AND WV).

APPLICABLE IN AL, AR, AZ, DC, LA, MD, NM, RI AND WV: ANY PERSON WHO KNOWINGLY (OR WILLFULLY IN MD) PRESENTS A FALSE OR FRAUDULENT CLAIM FOR PAYMENT OF A LOSS OR BENEFIT OR WHO KNOWINGLY (OR WILLFULLY IN MD) PRESENTS FALSE INFORMATION IN AN APPLICATION FOR INSURANCE IS GUILTY OF A CRIME AND MAY BE SUBJECT TO FINES OR CONFINEMENT IN PRISON.

APPLICABLE IN COLORADO: IT IS UNLAWFUL TO KNOWINGLY PROVIDE FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO AN INSURANCE COMPANY FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE COMPANY. PENALTIES MAY INCLUDE IMPRISONMENT, FINES, DENIAL OF INSURANCE AND CIVIL DAMAGES. ANY INSURANCE COMPANY OR AGENT OF AN INSURANCE COMPANY WHO KNOWINGLY PROVIDES FALSE, INCOMPLETE, OR MISLEADING FACTS OR INFORMATION TO A POLICYHOLDER OR CLAIMANT FOR THE PURPOSE OF DEFRAUDING OR ATTEMPTING TO DEFRAUD THE POLICYHOLDER OR CLAIMANT WITH REGARD TO A SETTLEMENT OR AWARD PAYABLE FROM INSURANCE PROCEEDS SHALL BE REPORTED TO THE COLORADO DIVISION OF INSURANCE WITHIN THE DEPARTMENT OF REGULATORY AGENCIES.

APPLICABLE IN FLORIDA AND OKLAHOMA: ANY PERSON WHO KNOWINGLY AND WITH INTENT TO INJURE, DEFRAUD, OR DECEIVE ANY INSURER FILES A STATEMENT OF CLAIM OR AN APPLICATION CONTAINING ANY FALSE, INCOMPLETE, OR MISLEADING INFORMATION IS GUILTY OF A FELONY (IN FL, A PERSON IS GUILTY OF A FELONY OF THE THIRD DEGREE).

APPLICABLE IN KANSAS: ANY PERSON WHO, KNOWINGLY AND WITH INTENT TO DEFRAUD, PRESENTS, CAUSES TO BE PRESENTED OR PREPARES WITH KNOWLEDGE OR BELIEF THAT IT WILL BE PRESENTED TO OR BY AN INSURER, PURPORTED INSURER, BROKER OR ANY AGENT THEREOF, ANY WRITTEN STATEMENT AS PART OF, OR IN SUPPORT OF, AN APPLICATION FOR THE ISSUANCE OF, OR THE RATING OF AN INSURANCE POLICY FOR PERSONAL OR COMMERCIAL INSURANCE, OR A CLAIM FOR PAYMENT OR OTHER BENEFIT PURSUANT TO AN INSURANCE POLICY FOR COMMERCIAL OR PERSONAL INSURANCE WHICH SUCH PERSON KNOWS TO CONTAIN MATERIALLY FALSE INFORMATION CONCERNING ANY FACT MATERIAL THERETO; OR CONCEALS, FOR THE PURPOSE OF MISLEADING, INFORMATION CONCERNING ANY FACT MATERIAL THERETO COMMITS A FRAUDULENT INSURANCE ACT.

APPLICABLE IN MAINE, TENNESSEE, VIRGINIA AND WASHINGTON: IT IS A CRIME TO KNOWINGLY PROVIDE FALSE, INCOMPLETE OR MISLEADING INFORMATION TO AN INSURANCE COMPANY FOR THE PURPOSE OF DEFRAUDING THE COMPANY. PENALTIES MAY INCLUDE IMPRISONMENT, FINES OR A DENIAL OF INSURANCE BENEFITS.

Please Wait...

Please Wait