Claim Center
We provide resources to help stop a claim before it happens and make reporting a claim easy.
Claim Center
There is good reason to report all losses timely
The faster Philadelphia Insurance Companies receives your new notice of loss, the quicker we can assist in managing the necessary claim recovery services, to expedite the claim settlement process. Prompt notification on your part, which triggers a prompt response from us, works to reduce the expenses associated with most auto, property, and third party liability claims.
A delay of just a few days, for instance, can increase costs by as much as 50 percent over a loss reported shortly after it occurs. A prompt report of loss can result in a reduction of downtime for damaged automobiles, office equipment, or other essential property. Also, injured and non-injured claimants may receive the timely instruction and attention they require, to reduce the emotional and/or financial impact of an unfortunate accident.
When your loss is reported, we immediately assign a file number for your future referencing needs. If notification is not verbally reported, you will be contacted within 24 hours to confirm receipt of, file number, and the name of your servicing representative. You will be contacted within one business day by your claims servicing representative.
- Auto Glass Claims - Safelite Solutions, LLC
Safelite Solutions, an affiliate of Safelite AutoGlass, is Philadelphia Insurance Companies' nationwide provider for auto glass claim reporting and processing. Don't let a broken windshield ruin your day.
Phone: 877.443.9893 - Restoration Contractors
PHLY has a comprehensive list of regional and national Emergency Mitigation Service contractors for your reference when water damage and associated repairs are required. It is not mandatory that PHLY policyholders choose a vendor from this list.
- Fuel Spill/Pollution
The Spill Center is Philadelphia Insurance Companies nationwide provider for fuel spills and pollution release claims.
Phone: 877.683.2159
Email: phly@spillcenter.com
- Best Practice Help Line
As part of The PHLYGateway resource, The McCalmon Group, Inc. provides Management and Professional Insurance policyholders with best practices consultations with knowledgeable attorneys on matters impacting employee relationship, business, and other management and professional risks.
ACORD Forms
- State-by-State Notices
These states require us to provide you with specific information concerning the submission of fraudulent claims. To review this information, please click on the state in which you reside.
Online Claim Notification Disclaimer
Submitting your loss notification online does not verify the loss is covered under your Philadelphia Insurance Companies' policy. Our claim team will review your policy and coverages to determine whether or not you have the coverage necessary to process your notification.
The claims department is the policyholder (post-loss) loss management division of the company. We have made it our business to train and employ a multi-disciplined staff of professionals who perform specialized claim administration functions for each of the company's commercial property and casualty niche industries.
Our experienced staff of loss management professionals are assigned to Individual, Niche Industry, Dedicated Claim Units. Each of these Units receive supervisory direction and Niche Industry News/Legislation/Product Development updates from the Unit Director. Staff within the dedicated Claim Units meet regularly to communicate findings of change within their assigned specialty.
Beyond our responsibility to manage claims in accordance with applicable State Laws and Statutes, we will endeavor to promptly resolve claims and aggressively resist those without merit. We hope to create a more positive loss experience for our policyholders when the unfortunate and often untimely event of a loss occurs, to ensure our reputation of quality.