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Contact Us by Phone

Need to get in touch with us by phone? We're here to help you. So we can better serve you, please select the appropriate department from the list below, or return to the PHLY.com home page.

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Report a claim, check the status of a claim, and general claims services

Claims Service Center Phone: 1.800.765.9749 (Mon-Fri 8:30am - 8:00pm ET) Fax :1.800.685.9238

The Catastrophe Call Center The call center is now operational 24/7 to service customers reporting a catastrophic loss after 8:00pm Phone: 1.800.765.9749 (Mon-Fri after 8:00pm ET )

Report a Claim Online: Report a PHLY Claim E-mail:claimsreport@phly.com

Mailing Address: Philadelphia Insurance Companies Attention: Claims Department One Bala Plaza, Suite 100 Bala Cynwyd, PA 19004-0950 To Report a Surety Claim:Please click here

AUTO GLASS CLAIM REPORTING - HSG HSG is Philadelphia Insurance Companies nationwide provider for auto glass claim reporting and processing. Phone: 1.877.443.9893

FUEL SPILL OR POLLUTION RELEASE REPORTING The Spill Center is Philadelphia Insurance Companies nationwide provider for fuel spills and pollution release claims. To report a fuel spill or pollution release claim, contact our nationwide provider the Spill Center. Phone: 1.877.683.2159

Follow-Up The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day. Submit a Claim Follow-up Inquire Form Check Claim Status/View Claim History(Login Required)

Related Information Claims Center Report a Claim Check a Claim Status PHLY FAQ

Questions on payment & billing, PHLY.com assistance, or request a copy of a policy or invoice

Customer Service Contact Center Phone: 1.877.438.7459 (Mon-Fri 8:30am - 8:00pm ET) E-mail : service@phly.com

Retail Insurance Agent To make changes to your policy or ask coverage questions, please contact your insurance agent. Contact information for your insurance agent can be found on your policy, your invoice or through the Contact Center.

Related Information Get Started on PHLY.com PHLY FAQ

Questions on PHLY's product offerings, submission requirements, and applications

Marketing Phone: 1.800.873.4552 #1 (Mon-Fri 8:30am - 8:00pm ET) E-mail : phlysales@phly.com

Related Information Products/Services Our Company Media Room PHLY FAQ

Questions about your organization's risk management needs and information on PHLY's RMS

Risk Management Services Phone: 1.800.873.4552 #4 (Mon-Fri 8:30am - 5:00pm ET) E-mail : phlyrms@phly.com

Related Information Risk Management Home Risk Management Services Risk Management M & PL PHLY FAQ

Obtain insurance or update policy for individual fitness trainers and fitness studios

Fitness & Wellness Insurance Customer Service Fitness & Wellness Insurance Customer Service Center assists individual fitness trainer or fitness studio customers in obtaining insurance for their policy. Phone: 1.877.438.7459#2 (Mon-Fri 8:30am - 8:00pm ET)

Need to add an Additional Insured? Submit an online request to add an additional Insured or FWICerts@phly.com with the policy number along with the full name and address of the additional Insured.

Related InformationBenefits of the Program Apply/Renew Insurance Fitness Instructor / Personal Trainer Insurance Fitness & Wellness FAQ PHLY FAQ

Antique Auto and Collector Vehicle assistance with billing, claims, coverage changes, and qualifications

Grundy Customer Service Phone:1.888.647.8639(1.888.6GRUNDY) (Mon-Fri 8:30am - 4:45pm ET) E-mail: collectorvehicle@grundy.com

Related Information Grundy Collector Vehicle Antique Collector Car Information Get a Quote PHLY FAQ

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