How to Report a Claim
At Philadelphia Insurance Companies, reporting a claim is as easy as 1-2-3. Just follow these instructions and we will expedite your claim as quickly and in as friendly of a manner as possible.
STEP 1 - Get the Facts
When reporting a notice of loss, please provide as much detail as is available. This should include, but not be limited to the insured's name, contact name, policy number, date of loss, location of loss, cause of loss, your policy or reference number, the initial steps taken to mitigate the loss, the types of damage, and estimated amount of loss.
STEP 2 - Report
Available Online: Report a PHLY Claim
To Report a Surety Claim: Please click here
Philadelphia Insurance Companies
Attention: Claims Department
One Bala Plaza, Suite 100
Bala Cynwyd, PA 19004-0950
The Catastrophe Call Center
The Catastrophe Call Center is now operational. Customers reporting catastrophic losses will be automatically routed to the call center 24/7 by pressing '3' when calling our claims number (800.765.9749). We are ready to service your initial claim report and damage inspection needs.
STEP 3 - Follow-up
The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day.