Reliable Financial Strength

Reliability is one of the most important traits an insurance company has to offer. Customers need to feel confident that their carrier will be there for them when it counts. When they need us the most, our customers know they can depend on PHLY. Part of being dependable lies in our consistency. Our financial strength and customer service are hallmarks of our 56 years in business.

We have maintained an AM Best Company "A++" (highest rating) since 2011, S&P "A+" rating since 2015, and been a member of Ward's Top 50 Property Casualty firms for 15 straight years. Last year our gross written premiums grew by 5% to $3.7 billion. Our combined ratio of 95% continues to be one of the best in the property/casualty industry that averaged 99% in 2018.

To be reliable, we have also continued to expand and innovate our services to support the needs of our customers. PHLY launched two new products for agents and brokers last year: School Bus Contractors and Pool & Spa Contractors. Valley Forge Insurance Brokerage, our in-house broker, expanded our agent offerings by writing $9 million in new business. By introducing a drone inspection program and rolling out GPS telematics units to 20,000 vehicles, we delivered technological risk management tools designed to protect our policyholders.

Policyholders shared how they feel about PHLY by giving us a 96% overall customer satisfaction rating in 2018. In a separate survey, 97% of insureds responded they would recommend PHLY's Claims department. To strengthen these relationships with customers and the community, PHLY recently launched two high profile partnerships. We joined the Philadelphia Eagles in the Eagles Community Red Zone highlighting the work of community organizations. We also started the Philadelphia Insurance Runs for Charities campaign to donate $50.00 to local non-profits for every run scored by the Philadelphia Phillies in 2019. The spirit of these great sponsorships was set up in part by the $350,000 raised by our employees in support of the American Diabetes Association Camps.

It is with the support of our employees and partnerships with our agents and brokers, that we show TEAMPHLY is reliable and dedicated to our serving both our community and customers equally.

Bob OLeary Signature
-Bob O'Leary
President and CEO

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