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Contact Us by Phone

Need to get in touch with us by phone? We're here to help you. So we can better serve you, please select the appropriate department from the list below, or return to the PHLY.com home page.

Report a claim, check the status of a claim, and general claims services

Claims Service Center

1.800.765.9749 (phone)
1.800.685.9238 (fax)

Monday-Friday 8:30am - 8:00pm ET

The Catastrophe Call Center

1.800.765.9749 #3 (phone)

Monday-Friday after 8:00pm ET
The call center is now operational 24/7 to service customers reporting a catastrophic loss after 8:00pm

Report a Claim

Online: Report a PHLY Claim
E-mail: claimsreport@phly.com

Mailing Address:
Philadelphia Insurance Companies
Attention: Claims Department
One Bala Plaza, Suite 100
Bala Cynwyd, PA 19004-0950

To Report a Surety Claim: Please click here


1.877.443.9893 (phone)

HSG is Philadelphia Insurance Companies nationwide provider for auto glass claim reporting and processing.


1.877.683.2159 (phone)

The Spill Center is Philadelphia Insurance Companies nationwide provider for fuel spills and pollution release claims. To report a fuel spill or pollution release claim, contact our nationwide provider the Spill Center.


The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day.

Related Information

Customer Service Contact Center
Questions on payment & billing, PHLY.com assistance, or request a copy of a policy or invoice

Customer Service Contact Center

1.877.438.7459 (phone)

service@phly.com (e-mail)

Monday-Friday 8:30am - 8:00pm ET

Retail Insurance Agent

To make changes to your policy or ask coverage questions, please contact your insurance agent. Contact information for your insurance agent can be found on your policy, your invoice or through the Contact Center.

Related Information

Questions on PHLY's product offerings, submission requirements, and applications


1.800.873.4552 #1 (phone)

phlysales@phly.com (e-mail)

Monday-Friday 8:30am - 5:00pm ET

Related Information

Risk Management Services
Questions about your organization's risk management needs and information on PHLY's RMS

Risk Management Services

1.800.873.4552 #4 (phone)

phlyrms@phly.com (e-mail)

Monday-Friday 8:30am - 5:00pm ET

Related Information

Fitness & Wellness Insurance Customer Service
Obtain insurance or update policy for individual fitness trainers and fitness studios

Fitness & Wellness Insurance Customer Service

1.877.438.7459 #2 (phone)

Monday-Friday 8:30am - 8:00pm ET

Fitness & Wellness Insurance Customer Service Center assists individual fitness trainer or fitness studio customers in obtaining insurance for their policy.

Need to add an Additional Insured?

Submit an online request to add an additional Insured or e-mail FWICerts@phly.com with the policy number along with the full name and address of the additional Insured.

Related Information

Grundy Customer Service
Antique Auto and Collector Vehicle assistance with billing, claims, coverage changes, and qualifications

Grundy Customer Service

1.888.647.8639 (1.888.6GRUNDY) (phone)

collectorvehicle@grundy.com (e-mail)

Monday-Friday 8:30am - 4:45pm ET

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