PHLY policyholders can access the Loss Assistance Hotline three separate ways. Based on the geographical region that the phone call or the on-line access originates from will determine what WEMED office the call or e-mail gets routed. The hotline will be monitored in each WEMED office by a designated attorney between the hours of 8:30 a.m. Eastern to 5:00 p.m. Pacific each Business day. If a call is received and not answered by the designated WEMED attorney, it will be routed to that office’s PHLY dedicated voice mail. The voice mail will be checked TWICE a day by WEMED. A return phone call should be expected with 12 hours of the initial inquiry. PLEASE MAKE SURE THAT YOU HAVE YOUR POLICYHOLDER NUMBER AVAILABLE WHEN CONTACTING WEMED.
Purpose
Effective immediately Philadelphia Insurance Companies (PHLY) has partnered with a nationally recognized law firm Wilson, Elser, Moskowitz, Edelman & Dicker LLP (WEMED) to offer a Loss Assistance Hotline . The Loss Assistance Hotline Is currently available to all PHLY Specialty Lines Division insureds.
The hotline provides policyholders with 2 FREE HOURS of legal consultation with knowledgeable attorneys on any matter that could potentially result in a claim under a PHLY policy. The 2 free hours is on a per occurrence basis.
The Loss Assistance Hotline is NOT a loss reporting hotline. Claims should be reported using the normal procedures set forth within a PHLY Policy. The purpose of the hotline is to help prevent a claim from being made and / or to limit the exposure of a particular insured, once he or she is aware of facts and circumstances that might reasonably be expected to lead to a claim .
It is understood that the information provided, by PHLY policyholders to WEMED through the use of this hotline, will be kept completely confidential from PHLY. The partnership will allow WEMED to work with an insured for approximately 30 days, in a confidential manner, toward the goal of reducing either the likelihood that a claim will be made, or the exposure associated therewith. If at the end of that time it remains possible that a claim will be made, the insured will be instructed to advise PHLY of the facts and circumstances that might reasonably give rise to a claim.
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